pkluc's Privacy Policy

pkluc ("we", "our", "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use pkluc's website, services, and related platforms, how we process it, and under what circumstances we may share it with third parties.

If you create an account on our platform, log in, play games, or use any of our services, you agree to comply with the terms of this Policy. This Policy applies only to individuals aged 21 or older.

If anything in this Policy seems unclear or you have any questions, please contact our support team. We are always here for you.

pkluc collects only the information necessary to deliver our services correctly, keep your account secure, and meet legal obligations. We may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Email address and username
• National ID number or details from other identity documents (where identity verification is required)
• Current address (Bangladesh)

2.2 Financial Information

• bKash, Nagad, Rocket mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history — deposit and withdrawal records

Note: We do not store full card numbers or secured payment gateway credentials on our servers.

2.3 Technical Information

• IP address and device type
• Browser type and version
• Login time and session data
• Cookie and local storage data
• Game logs and betting history

2.4 Communication Information

If you contact our support team via live chat or email ([email protected]), we may retain a record of that conversation — to improve service quality and assist with future support.

pkluc uses your information for the following purposes:

• Account management: Creating, managing, and securing your account.
• Transaction processing: Completing deposits, withdrawals, and bonus payments.
• Identity verification: Confirming the user's age and identity.
• Fraud prevention: Detecting and stopping unusual activity.
• Responsible gaming: Identifying patterns of problematic behavior and providing timely support.
• Customer service: Resolving your inquiries and complaints promptly.
• Service improvement: Conducting analysis to further improve the platform experience.
• Legal compliance: Adhering to applicable laws and regulations.

We never sell your information to third-party marketers or use it for any unauthorized purpose.

pkluc may share your personal information with third parties in limited and specific circumstances:

4.1 Service Providers

We use trusted technology partners and payment processors to operate our platform. These partners operate under strict confidentiality agreements and may not use your information beyond our instructions.

4.2 Legal Authorities

If required by a court order or valid legal process, we are obligated to provide necessary information to the relevant authorities. In such cases, we will endeavor to notify you in advance wherever possible, unless legally prohibited from doing so.

4.3 Fraud Prevention

In cases of suspected serious fraud or money laundering, we may share information with the relevant financial intelligence agencies.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such a situation, we will inform you in advance and notify you of the new policy.

To ensure the security of your information, pkluc has adopted several industry-standard technical and organizational measures:

• SSL encryption: All data exchanged between the platform and your browser is secured by 256-bit SSL/TLS encryption.
• Access controls: Only authorized staff have access to the personal information they need.
• Encrypted storage: Sensitive information is stored on servers in encrypted form.
• Regular security audits: Security testing is conducted on our systems on a regular basis.
• Two-factor authentication (2FA): The option to use an additional layer of security at login.
• Firewall & intrusion detection: Our network infrastructure is monitored at all times.

That said, complete security on the internet cannot be guaranteed. In the event of a security breach, we will notify you as quickly as possible.

pkluc uses cookies to improve your browsing experience. Cookies are small text files that our website stores on your device.

6.1 Essential Cookies

Required for maintaining login sessions, security tokens, and the basic functionality of the platform. Disabling these will prevent the platform from working correctly.

6.2 Functional Cookies

Used to remember your preferences (such as language selection and game settings), making your experience smoother on future visits.

6.3 Analytics Cookies

Statistical data is collected to understand how users interact with the platform and to improve our services. This data is processed in aggregated and anonymized form.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of our services.

pkluc retains your personal information only for as long as necessary:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required by financial regulatory requirements.
• After account closure: Some information may be kept for a set period to meet legal obligations and resolve disputes.
• Security logs: Retained for a limited period for fraud investigation purposes.

Once the retention period ends, data is securely deleted or anonymized.

While using the pkluc platform, you have the following rights:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of this information at any time through our support team.

8.2 Right to Correct Information

You have the right to request correction of any inaccurate or incomplete information in your account.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, such as marketing communications.

8.5 Right to Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

pkluc strictly does not provide services to individuals under the age of 21. We do not intentionally collect personal information from minors. If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If a guardian suspects that their minor child is using our platform, please contact us without delay.

Our technology infrastructure may operate across multiple countries. If your information is transferred outside Bangladesh, we ensure that it remains protected to a standard equivalent to the protections described in this Policy.

In such cases, we use transfer mechanisms recognized under applicable law and ensure that the receiving party upholds our privacy standards.

pkluc may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email or display a clear notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 — contact us directly through the platform
• Language: Support is available in both Bengali and English

Our data protection team will review your request within a reasonable time and take the necessary action.