pkluc Terms & Conditions — Full Details

The meanings of the main terms used in this Agreement are set out below:

• "Platform" means the pkluc website (pkluc.bar) and all services associated with it.
• "User" or "Member" means any person registered on pkluc.
• "Account" means the individual gaming account belonging to each user.
• "Balance" means the total amount of funds held in an account, including both deposits and bonuses.
• "Bonus" means any promotional credit issued by pkluc.
• "Wagering Requirement" means the condition requiring a specified amount to be wagered before winnings earned from a bonus can be withdrawn.

These terms have been drawn up in accordance with the laws and regulations in force in Bangladesh. The platform's services are operated in a safe, fair and transparent environment.

The following eligibility criteria must be met in order to use pkluc's services:

• The user must be at least 21 (twenty-one) years of age. pkluc's services are strictly prohibited for anyone under the age of 21.
• The user must be a person with full legal capacity.
• All information provided at the time of account registration must be true, accurate and up to date.
• Each person may create only one account. Creating multiple accounts may result in a permanent ban.

When creating an account on pkluc, the user must provide accurate personal information. After registration, the user is responsible for the security of their own account.

• It is entirely the user's responsibility to keep their password secure and not share it with any third party.
• If unauthorised access to the account is suspected, the pkluc support team must be notified immediately.
• Transferring, selling or allowing another person to use the account is strictly prohibited.
• If any information provided at registration changes, it must be updated immediately through support.

As a safe and responsible platform, pkluc reserves the right to verify a user's identity. The verification process is as follows:

• pkluc may request identity verification documents before processing a withdrawal request.
• A national identity card (NID) or passport, along with proof of payment method, may be required.
• Withdrawals may be placed on hold until verification is complete.
• In the event that false information is provided, the account will be permanently closed.

The following rules apply to financial transactions on pkluc:

Deposits

• The minimum deposit amount is ৳200 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• The account used when making a deposit must be in the registered user's name. Deposits from third-party accounts are not accepted.
• Once a deposit is successfully processed, it generally takes a few minutes to be credited to the balance.

Withdrawal

• The minimum withdrawal amount is ৳500.
• Withdrawal request processing time: generally 30 minutes to 3 hours.
• Withdrawals are only possible to a verified payment method in the account holder's name.
• Winnings related to a bonus cannot be withdrawn until the bonus wagering requirement has been met.
• If a verification process is ongoing, withdrawals may be temporarily placed on hold.

pkluc offers members attractive bonuses and promotional offers from time to time. The following conditions must be followed when claiming a bonus:

Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.
• Example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: deposit ৳18,000 and receive the maximum bonus of ৳10,000, giving a total balance of ৳28,000.

Wagering Requirement

• The wagering requirement for the welcome bonus is 10x (ten times), applied to the bonus amount only.
• Example: ৳1,200 bonus × 10 = a total of ৳12,000 must be wagered before bonus winnings can be withdrawn.
• Before the wagering requirement is met, only the original deposit amount is available for withdrawal.

General Bonus Rules

• Each bonus offer has its own expiry period. Any unused bonus is cancelled once the period ends.
• Claiming a bonus across multiple accounts from the same household or the same IP address is prohibited.
• pkluc reserves the right to cancel a bonus and suspend an account if evidence of bonus abuse is found.
• The terms of VIP cashback and other promotions are announced separately.

The following rules apply to betting and gaming on pkluc:

• A confirmed bet cannot be cancelled or changed, unless it is deemed void due to a technical error.
• Incorrect results or payouts displayed due to software errors or technical issues may be cancelled.
• For cricket and sports betting, the specific rules of each event apply, as stated on the event page.
• If any suspicious activity is detected in a betting market, the bets concerned may be placed under investigation.
• The record on the game provider's server is considered final in determining game results.
• The individual rules of all game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe, apply.

The following activities are strictly prohibited on the pkluc platform. In the event of a violation, the account will be suspended or permanently closed and all funds may be forfeited:

• Using the platform for money laundering or any unlawful financial activity.
• Bonus abuse: collecting bonuses through multiple accounts or by artificial means.
• Gaining an unfair advantage by exploiting software errors or bugs.
• Playing games or placing bets using automated bots or scripts.
• Attempting to breach the platform's security through hacking, phishing or any other means.
• Stealing another user's account credentials or making unauthorised use of their account.
• Making deposits or withdrawals using a third party's payment method.
• Attempting to harm the platform through coordinated group betting.

pkluc reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Registration using false or incomplete information.
• Suspicious or fraudulent financial activity.
• A court order or request from a legal authority.
• Extended inactivity (no activity recorded for longer than the specified period).

After an account is closed, the process for returning any legitimate funds will be handled at pkluc's discretion, unless the account was closed due to fraud.

Users may also request to close their own account at any time by contacting support.

pkluc is not liable for the following:

• Game interruptions caused by internet connection problems or device technical errors.
• Losses caused by server errors on the part of third-party game providers.
• Account credentials being compromised due to the user's own negligence.
• Service downtime caused by external factors (natural disasters, cyber attacks, government directives).

pkluc takes the privacy of users' personal information very seriously. Full details of our data protection practices can be found on our Privacy Policy page. The key points are summarised here:

• Users' personal information is not sold to third parties.
• Information is used only for service operation, verification, and legal obligations.
• All information is secured through SSL encryption.
• Users may request to view or delete their stored information.

pkluc believes that online gaming should be an entertaining activity, not a cause of financial problems. We give responsible gaming the highest priority.

• Users may voluntarily set deposit limits, betting limits, or enable self-exclusion on their own account.
• If signs of gaming addiction appear, contact our support team for help immediately.
• For detailed information on responsible gaming, visit our Responsible Gaming page.
• This platform is for users aged 21 and above only.
• Only bet what you can afford to lose.

pkluc takes user complaints seriously. For any issue or complaint, please follow the process below:

1. Step 1: Contact the support team directly via live chat. Our team is available 24/7.
2. Step 2: If the issue is not resolved via live chat, submit a detailed complaint by email. Email: [email protected]
3. Step 3: If the issue is not resolved by email, a formal dispute resolution process will begin.

When submitting a complaint, include your account details, the date and time of the event, and a detailed description of the issue. Support is available in both Bengali and English.

pkluc reserves the right to amend these terms and conditions at any time. In the event of amendments:

• We will endeavour to notify users as far in advance as possible before any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• Visit this page regularly to stay informed about updates.

If any provision of this agreement is found to be invalid or unlawful, all remaining provisions will continue to be in effect.

If you have any questions about these terms, email us at [email protected] or contact us via live chat.